Huion GT-220

Huion GT-220 - Claptrap wants to know what all the fuss is about.

Huion GT-220 – Claptrap wants to know what all the fuss is about. (Claptrap not included)

Not too long ago Huion contacted me and asked if I would be willing to review their upcoming GT-220 if they shipped a unit to me. I had never heard of Huion before, but the products on their site looked interesting, especially for the price.

Behold! The new Huion GT-220! This is a 21.5″ tablet monitor with an IPS display. It has a native resolution of 1920×1080 and has 2048 levels of pressure.

Other than mobile tablet devices, like the Fujitsu ST5112, Asus EP121, Wacom Companion, and Windows Surface Pro, I’ve never used a desktop tablet monitor. It looked and sounded great, so let’s see how it turned out.

If you don’t want to read the review, I also created a video review that shows the GT-220 in action.

Update 9/9/14 - I purchased the Mini DisplayPort to VGA adapter for my Mac. The Huion drivers for Macs are a joke. The trigger buttons can only be mapped to either left or right click and you can’t calibrate your stylus. I would NOT recommend the GT-220 to any Mac users. Here is the short video update. http://youtu.be/LhHZ1PeTyIE

Update 11/4/14 - Huion insisted that I return the unit because I had problems with it, even though the deal they had with me was that I would be allowed to keep the unit if I did a video review.

Multiple times I told them that returning the unit wouldn’t fix the problems since many of them are driver and firmware related. They said if I returned the unit, they would send me an updated unit that had fixed some of the issues I had in my review.

I also did not want to pay for shipping. They kept emailing me, demanding that I return the unit and they said I would have to pay for shipping myself. Again, I told them I was not going to pay for shipping. Finally they agreed to reimburse me for shipping if I sent back the unit. I bought tracking and paid around $26 for shipping to California.

They received the unit back on Oct. 20th. After several unanswered emails and giving me the runaround, they have yet to pay me back for shipping, even though they received the unit 15 days ago. I think I just got suckered into doing a review of their product for free. Actually, not free, I had to pay $26 for shipping and $30 for the VGA adapter, so actually I had to pay money to write the review. I would recommend avoiding Huion. If they ever reimburse me or send me a new unit like they said they would, I will post a new update.

Update 11/5/14 - Well, after publicly posting about not hearing back from Huion yesterday, I received an email saying they will reimburse me once I send them the receipt. Good thing I keep my receipts.

Here are some more specs from the Huion site!

Technology Electromagnetic Digitizer
Type IPS Monitor
Screen Size 21.5″ (Diagonal)
Aspect Ratio 16:9
Display Area (H x V) 476.64 mm x 268.11 mm
Pressure Sensitivity 2048 Levels
Viewing Angle (Typical) H : 178° V : 178°
Pixel Pitch (H x V) 0.2485 mm x 0.2485 mm
Native Resolution 1920×1080
Hand Input Resolution 5080 LPI (Lines per Inch)
Reading Accuracy 0.12mm 2048 PPI (Pixels per Inch)
Brightness 250 cd/m2
Contrast Ratio (Typical) 1000 : 1
Number of Colors 16.7 M
Report Rate 220 RPS (Revolutions per Second)
Response Time 5 ms
Video Interface VGA DVI HDMI
Data Communication Interface USB
Power Supply Type External Adapter
Power Supply (Adapter) Input 100-240 VAC, 50/60 Hz, Output 12VDC, 3A
Operation Power Consumption <36W
Standby Power Consumption < 1W
Pen Power Consumption 300uA (Max.)
Errors of Digital Pen Detecting ±3mm (Tilted ±50°from Vertical)
Operating System Support Windows XP or later,mac OS X10.7 or later
OSD Language English, Traditional Chinese and Simplified Chinese, etc.
Operation Temperature 5-+40°C (41-104°F)
Operation Humidity 10-80% (Non-condensing)
Unit Dimension (L x W x H) 520mmx40mmx320mm
Carton Dimension (L x W x H) 558mmx124mmx408mm
Weight Net 5.42kg
Rechargable Pen Minimum 800 hours of continuous use
Accessories 1xVGA cable,1xUSB cable,1xAC adapter,1Xpower cable,1xdriver
disc,1xpen charging cable,1xpen holder,1xpen tip removal tool,8xspare pen tips
Photo Aug 24, 9 03 31 AM

Huion GT-220

Unboxing

Before I unboxed the unit, I watched and read some other reviews online about the GT-220. Everyone mentioned that you needed to install the drivers before plugging in the device, otherwise you would be in for a nasty surprise. I also read through the manual.

After I unboxed everything, I noticed that the driver disc that was supposed to be included was missing. Apparently China doesn’t allow the export of discs, so unless you live in China, you won’t be getting the disc. No big deal, I’ll just go download the drivers from their site.

I downloaded the Mac drivers and installed them on my Mac desktop. During the installation I received an error message and the drivers never installed. I looked around online for some help, but nothing worked. I then contacted Huion, but their response was to give me the link to the site I had already found via Google. That was pretty much their only solution. I guess it didn’t matter anyway considering my Mac desktop doesn’t have a VGA or HDMI slot.

Luckily I have a PC desktop as well. The drivers worked and I plugged in the GT-220. Now the problem with my PC is that it is probably around 8 years old. It only has 4 GB of RAM and is pretty slow.

Below are some images from the Huion site. I don’t have a very good camera and the lighting in my apartment is horrible, so there isn’t a reason to take pictures that won’t look as good as these.

huiondriver

Driver options

Driver Options & Calibration

The driver options are pretty spartan. You can change the pressure of the stylus to hard or soft and customize the two trigger buttons. Aside from that and calibrating the pen, there isn’t much else.

Whenever I’m working in Photoshop, I always map alt to the first trigger button, which activates the eyedropper tool. Unfortunately whenever I clicked the first trigger button, it didn’t activate the alt button like it was supposed to. Not only that, but it would randomly think I was pressing the second trigger button, which was mapped to right-click.

If I don’t map a modifier key to the first button (alt, ctrl, or shift), it seems to work. It will still sometimes think I’m pressing the second trigger though. I also found that mapping a modifier to it will work outside of Photoshop, but not in Photoshop.

Having a useless trigger button is a huge problem for me since that drastically reduces my speed and efficiency.

Calibration has been a pain and I can’t get the cursor to appear underneath the stylus tip. I’ve even tried offsetting where I click during the calibration process, but I still can’t get it quite right.

Like most tablets, there is some cursor drift around the edges of the screen.

Stylus and stand

Stylus and stand

The Stylus & Stand

The stylus is very light and a little smaller than the standard Wacom stylus. Instead of an eraser on the end, it has a port to recharge the stylus.

It also has two trigger buttons, but like I just mentioned, only the second trigger button works in Photoshop. I searched around online and it seems that several other people have this same problem. I believe Huion’s response was to simply replace the stylus.

The stand opens to contain the replacement nibs and tip removal tool. The design is almost identical to the Wacom stand, except the materials are much cheaper.

The Screen

Since the GT-220 has an IPS display, the colors and viewing angle is pretty nice. I did some tweaking in the menu options, but I think the colors are fairly close to other monitors.

The contrast looks nice and the screen is bright. Since I’ve been working on a tablet PC for the past 5 years, it is nice to paint on a large screen again.

It comes with a screen protector that has a bit of a matte feel to it. I usually use screen protectors anyway because I’m always paranoid that I’ll scratch the screen. The screen protector can be easily removed since it only has sticky areas in the corners. I don’t think the contrast or colors are compromised by the screen protector. I remember one of the screen protectors I used on the Fujitsu ST5112 made everything look fuzzy.

If you remove the screen protector, the glass actually grips the nib sometimes, causing it to make squeaking sounds. I prefer how it feels when working on top of the screen protector.

The screen surface did start to get a little hot. I wouldn’t say it was hot enough to cause any problems, but it gets a lot hotter than the Companion. The Companion actually never even gets warm. They must cool it with magic. I admit though, I haven’t used the GT-220 for hours on end, so I’ll report back later if I find any problems after working for longer periods of time on it.

Of course there is one problem with the screen, dust. There are numerous large pieces of dirt and debris caught underneath the screen. According to Huion, dust gets under the screen during shipping. If that is the case, then they should be shipping the unit sealed inside of a plastic sleeve. I checked around online again, and most people have this problem.

The only way to remove the dust is to unscrew the monitor and completely dismantle it. Usually taking apart your device voids any warranty, plus you always run the risk of damaging the product. Below are some pictures of the dust stuck under my screen. There is more than this, but you get the idea.

The Unit

Every review I have read or watched has mentioned this, and I will again. There is a huge problem with the cords. If you lower the stand, the monitor will actually sit on top of the cords, which makes the unit unstable. It can also damage the cords since they are so close to the bottom that they have to bend quite a lot. If you want to lower your monitor, you won’t be able to.

The menu buttons are on the bottom of the screen, which means when the screen is at certain angles, you won’t be able to press the buttons unless you pick the unit up or move it off the table.

Someone on my YouTube brought up an interesting solution of turning the GT-220 upside down. I suppose you could do this. Usually video cards have an option in the control panel that will allow you to rotate your screen. I tested mine out and I was able to flip the screen. The stand still works, but it is harder to adjust, which means you might have to flip it, adjust it, and then flip it again. Of course all of the text on the monitor, like the logo and menu buttons, will be upside down. It is a bit ghetto, but it can be done. In the end, the user shouldn’t be required to turn a unit upside down in order to fully use it.

The unit itself is pretty light, weighing in at 11.9 lbs. The Wacom 22HD is 18.8 lbs while the 24HD is a whopping 63.8 lbs with the stand. I’m sure you won’t be lugging it around much since it is a desktop unit, but still, it is nice when you do have to move it.

Performance in Photoshop

Let me start off by saying again that my computer is very old. It only has 4 GB of RAM and probably needs to be reformatted. I’m running CS4 because I kept getting an error message in CC 2014 saying I ran out of RAM. That being said, the GT-220 still seems to be very responsive.

When I tried to use the GT-220 in Photoshop CC 2014, I couldn’t get the stylus to draw anything. Sometimes it would draw a straight line across the screen, but that was about it. I looked online and found some new CC 2014 drivers on the Huion Tumblr. With the new drivers I was able to get CC 2014 to work, but it caused CS4 to no longer work, so I had to go back to the other drivers.

What I’m missing are the express keys, which means you need to either use a keyboard or a Nostromo. It isn’t that big of a deal since this is a desktop tablet, which means you are going to have a keyboard sitting next to you anyway. Still, it would be a nice addition.

Squiggly line in Photoshop

Squiggly line in Photoshop

I’m not sure if this is just a Photoshop bug, but there is the squiggly line problem that people have reported with other tablets. Basically, if you draw small fine lines while zoomed out, they will look really squiggly and jagged. I don’t do line work, so it doesn’t bother me and I actually never noticed it until someone brought it to my attention.

When I’m just drawing random lines, for testing, the pressure sensitivity seems to be fine. When I’m actually working on an illustration, I find that I have a hard time getting the full range of pressure. I even set the pressure sensitivity to very soft, but I still feel like I can’t get the range I want. I’m not sure if it is recognizing all 2048 levels of pressure or not. Sometimes it will also throw down a big paint blob.

It could be because when I’m working on an illustration, I pick up and put down the stylus a lot since I’m making several different brushstrokes. Maybe there is a problem with the stylus activating right away when it comes into contact with the screen, I don’t know. I do know that sometimes when I put the stylus to the screen, I have to tap the stylus to the screen before it will recognize the stylus. This could be some feature to extend the battery life of the stylus.

Conclusion

When I buy a product that will be used for my job, I want it to work out of the box with the least amount of downtime possible. It took a few hours trying to find the correct drivers, install them on various machines before I found one that worked, and get it up and running. Even after that, it still didn’t perform as it should (stylus buttons not working, drivers not working in some apps, calibration is off).

I think this could be a great unit, but it isn’t quite there yet. I’m really not sure how some of these problems got through R&D. The cord flaw is just so obvious that I’m surprised it left the production floor.

If they can fix the problems with the stylus buttons, cords, dust, and drivers, I think this could be a great alternative to a Wacom Cintiq, especially given the price. Half of these problems could be fixed with a driver update, but who knows how long that will take.

I would just like to thank Huion again for sending me the GT-220 to review. Update – Huion has since demanded that I return the unit to them and have yet to reimburse me for shipping or send me a new unit, even though they said they would.

Update 9/2/14 – Huion released new drivers on Aug. 28th that were supposed to fix the calibration issues. I downloaded and installed the drivers and it completely broke my GT-220. It no longer recognized the stylus at all. I ended up having to roll back to the previous drivers.

Update 9/9/14 - I purchased the Mini DisplayPort to VGA adapter for my Mac. The Huion drivers for Macs are a joke. The trigger buttons can only be mapped to either left or right click and you can’t calibrate your stylus. I would NOT recommend the GT-220 to any Mac users. Here is the short video update. http://youtu.be/LhHZ1PeTyIE

Update 9/11/14 - New PC drivers again. This time the drivers actually work, but they didn’t fix any of the problems I had before. Calibration still doesn’t work properly (even though they claim to have fixed it) and the stylus trigger button still doesn’t work either.

Update 9/13/14 - I was given a firmware update that was supposed to fix the stylus trigger button. I installed the update, but the trigger button still doesn’t work.

Update 9/18/14 - The new drivers (PC) helped with the calibration, but alt still doesn’t work in Photoshop.

Update 11/4/14 - Huion insisted that I return the unit because I had problems with it, even though the deal they had with me was that I would be allowed to keep the unit if I did a video review.

Multiple times I told them that returning the unit wouldn’t fix the problems since many of them are driver and firmware related. They said if I returned the unit, they would send me an updated unit that had fixed some of the issues I had in my review.

I also did not want to pay for shipping. They kept emailing me, demanding that I return the unit and they said I would have to pay for shipping myself. Again, I told them I was not going to pay for shipping. Finally they agreed to reimburse me for shipping if I sent back the unit. I bought tracking and paid around $26 for shipping to California.

They received the unit back on Oct. 20th. After several unanswered emails and giving me the runaround, they have yet to pay me back for shipping, even though they received the unit 15 days ago. I think I just got suckered into doing a review of their product for free. Actually, not free, I had to pay $26 for shipping and $30 for the VGA adapter, so actually I had to pay money to write the review. I would recommend avoiding Huion. If they ever reimburse me or send me a new unit like they said they would, I will post a new update.

Update 11/5/14 - Well, after publicly posting about not hearing back from Huion yesterday, I received an email saying they will reimburse me once I send them the receipt. Good thing I keep my receipts.

10 thoughts on “Huion GT-220

  1. Nice review Mike.

    Never heard of this company but i will be keeping a close eye on this one,as i was looking at a wacom 22hd but they are pricey.
    My only issues would be what happens if something breaks on it,and looking at the dust in the screen would really bug me,so what’s the warranty on this? And would you have to return it to china?

    Nice for wacom to have some decent competition though,maybe the next version will have express keys.
    Any chance you could keeps us upto date on the drivers issues,maybe one for the future for me.

    cheers.

    • I didn’t purchase this, they sent it to me for the review. I assume there is some wort of warranty, but I don’t know.

      Yeah, I’ll definitely keep everyone updated on the driver issues. They sent me a message saying the problem with the stylus trigger is a driver issue and that they are currently working on it.

      • Thanks! I did check their website but couldn’t really find any information on warranties etc,website seems kinda sparse,any how i will keep an eye on here for any updates you might do.

        Thanks again.

  2. Hi there, I just purchased this unit Huion GT220 and cannot get the driver menu to display at all. When I click on the system tray icon, all it says it “exit”. I managed to get the tablet to draw in photoshop CS4 if I slide the whole screen from the main LCD screen to the tablet. The pen works in the different tools, etc, but there is no way to adjust any sensitivity without the driver menu. I’m running Win7-64 with 8Gb of DDR3 RAM on a 2.8Ghz I7 Quad Core. The GT220 is hooked into a Nvidia GT430 with 2Gb of DDR2 RAM and set as the second display. I’ve already uninstalled and installed the driver, re-installed a clean image from previous time without the Huion and still get the same result. Any ideas?

    • This may seem like an obvious question, but did you double-click on the system tray icon? That is the only way to open it, otherwise you will only get the “exit” option. If that doesn’t work, then I’m not sure. You will need to contact Huion for support.

      • Hi, sorry to get back after so long, been battling other issues with the tablet. I finally found out that the tray icon needs to be double clicked (left) to open the driver menu. Nowhere in the instructions do it say this. I have gotten the tablet up and running, however, every time I turn it on, it is not recognized by the computer unless I unplug the USB cord and then plug it back in. This makes for a huge list of HID devices on Device Manager tree. The driver menu will say “tablet is disconnect” until I do this. Then it says, tablet is connect. and it will work, however randomly, the tablet will “connect” the endpoints of a line I just drew when I lift the pen off the screen or lay down several straight lines or a blob of ink even though the pen is removed cleanly. Is there a way to get notified when you respond to this post? Thanks, Vince.

        • You will probably need to contact Huion about technical issues. I pretty much only used the Huion for the review, I don’t normally use it and I haven’t encountered the problem you mentioned. Also, I’m not sure about the notification. Sorry.

  3. The issues with the drivers are not related to Huion – issues come from Windows.
    You need to make sure you have WinTab installed in Adobe 2014 first. Then make sure you FIRST install the latest drivers from Huion BEFORE you ever plug the device in!!!
    If you first plug-in the device – Windows installs its own drivers and there is no way to later replace it with the proper ones :( If you do it properly – there are zero problems with the unit and the proper drivers.

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